Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • In the Online Control Panel you will find a comprehensive Help section offering various help articles and commonly asked questions. They are compiled by our support team of trained techs. Simply type in your question and our smart platform will offer you the best possible answer.

  • Top quality support service
  • How–To Videos

  • We have compiled a collection of educational video tutorials that visually demonstrate how to resolve a common problem related to your Linux shared website hosting services account. You’ll find the video clips in the Help Center section.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 customer support service and feature a 1–hour response guarantee. Our experienced technicians will be online for you 24 hours a day and will resolve any problem that you may possibly run into within less than 1 hour after the technical support ticket submission. In most cases, an answer will be provided to you in less than 20 minutes.