Client Support Channels
A One–Hour Support Ticket Response Guarantee
Each assistance request you send to us will be responded to within maximum one hour. In case your support ticket or email calls for additional assistance from an administrator, we will timely forward it and leave a comment to inform you that your issue is being worked on. If you order our Administration Services package, any of the server management services included there will be completed at a time of your liking.
A First–Rate Customer Care Service
We will be online for you 24–7–365 to answer any queries that you may have related to our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require assistance tackling server administration tasks, you can have a look at our Administration Services package, which includes backup hard drive space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting procedures
An Easy–to–Navigate Help Section
We have equipped our Online Control Panel with an extensive knowledge base, which includes extensive explanations of all its features and functionalities. In addition, we have shot exhaustive video tutorials that will further show you how to carry out a certain action or troubleshoot a typically experienced problem. All the educational articles and the tutorial videos are easily reachable from every section of the Online Control Panel via the Help and Videos buttons in the upper right corner.