The support that you can receive from your shared website hosting provider is really important, regardless if you have pre-sales questions and you are not a customer yet, or you've got some technical issue with a current account. Prompt and accurate information about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a real web hosting supplier and not from a reseller. When you acquire a hosting account through a company that doesn't own its servers and it can't access them directly, it is quite possible that you'll wait for a couple of days in order to get an answer to any kind of query, thus your sites may stay offline for a long time. In comparison, a provider which offers numerous options for communication and has a technical support team that is available at any time will assist you to right away and help you minimize or totally avoid any downtime and prospective losses.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to receive timely assistance, in particular when your website is not functioning effectively for some reason. All of our semi-dedicated hosting include 24/7 customer and technical support, therefore if something comes up, you'll be able to use several ways to contact us - telephone line with multiple local numbers globally, live chat, emails and tickets. The first two choices are for billing, pre-sales and common matters, so if you do not have an account yet, for instance, you're able to receive additional details for our solutions, or we will help you with less demanding tech matters. The next two options are for solely technical issues or anything that is more time-consuming considering that it's easier to track the communication between you and our support team. The guaranteed max answer time for them is only an hour, the actual one - 15-20 min, therefore you will not have to wait for an entire day to get assistance as you may have to do when using the services of various other providers.

24/7 Customer Support in VPS

Each and every virtual private server package that we provide includes 24/7 customer and technical support, so in case you experience any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to contact us anytime, even weekends and holidays. For your convenience, we offer different means of communication - phone support with several local numbers internationally, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems because it will be much easier to track what's going on. The maximum guaranteed reply time for all of the emails and tickets is 60 minutes, yet it hardly ever takes that long to receive assistance. In case you add the Managed Services upgrade that we offer, our administrators will also assist you with any third-party software matters.

24/7 Customer Support in Dedicated Hosting

If you purchase a dedicated server through our company, you are able to contact us anytime using various channels and the max time that you'll have to wait for an answer is up to one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 no matter if it's a weekend or a holiday and we will assist you with anything relevant to the applications that are pre-installed on your server. To contact us about a technical matter, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of common questions or you'd like to learn more about our hosting solutions before you order, you can use our live chat or you could call one of the local telephone numbers that we have in different countries around the world. In case you need help with third-party software that you cannot deploy or run properly, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.